Intellectual Property Takedown Policy
Version: 0.1
Status: Draft
Effective date: TBC
Last reviewed: TBC
Next review due: TBC
Owner: Hormiguitas Limited T/A Fantasy Jerseys
1. Our approach
Hormiguitas Limited T/A Fantasy Jerseys respects intellectual-property rights. Customers are responsible for having permission to upload and reproduce their content. We review sufficiently detailed complaints and may act before reaching a final legal conclusion where that is proportionate.
2. How to submit a complaint
Send a complaint to [IP complaints email — TBC] with:
- the complainant's full name, organisation and contact details;
- identification of the copyright work, trade mark, design right or other right relied on;
- registration details where relevant;
- an explanation of the complainant's ownership or authority to act;
- the site location, design reference, order reference, screenshot or other information that lets us identify the material;
- why the use is believed to infringe;
- the territory in which the right applies;
- a good-faith statement that the information supplied is accurate; and
- an electronic or physical signature.
Do not send more personal information than necessary. Knowingly false or misleading complaints may cause loss and may be unlawful.
3. What we may do
After receiving a complaint, we may:
- acknowledge and log it;
- ask for missing evidence;
- remove or disable a design or preview;
- pause manufacture or dispatch where practicable;
- preserve relevant records;
- contact the customer for information or a response;
- refuse or cancel an order;
- restore content where the complaint is not substantiated; or
- refer the matter to a platform, professional adviser or competent authority.
Operational target for acknowledgement: [TBC]. Complex disputes may take longer.
4. Customer response
Where appropriate and lawful, we may tell the customer enough about the complaint to allow a meaningful response. The customer should provide evidence of ownership, licence, permission, an applicable exception or any other relevant facts. We may withhold information where disclosure would create a legal, privacy, safety or investigation risk.
5. Neutral action and no admission
Removing, disabling, pausing or restoring material is a risk-management step and is not an admission of liability by us, the customer or the complainant. We do not determine complex ownership disputes as a court would, and parties may need independent legal advice.
6. Repeat infringement
We may restrict or close accounts associated with repeated or serious infringement, attempted evasion or fraudulent evidence. We consider the number, seriousness, credibility and outcome of complaints rather than applying an automatic count without context.
7. Refunds and cancellations
Refund outcomes depend on the order stage, customer responsibility, evidence and applicable law. They are handled under our Terms and Conditions and Returns, Refunds and Cancellations Policy.
8. Contact
IP complaints email: [TBC]
Postal address: [registered office or dedicated address — TBC]