Shipping and Delivery
Version: 0.1
Status: Draft
Effective date: TBC
Last reviewed: TBC
Next review due: TBC
Owner: Hormiguitas Limited T/A Fantasy Jerseys
Draft for operational and legal review. Dispatch locations, carriers, destinations, customs model and service timeframes must be confirmed before publication.
1. Production and shipping are separate
Custom jerseys need to be produced before they can ship. Any estimate shown at checkout should distinguish:
- production time: artwork checks, printing or embroidery, cutting, sewing, finishing and quality checks; and
- shipping time: the carrier's estimated journey after dispatch.
Target production time: [TBC]
Target shipping time by service/destination: [TBC]
2. Delivery estimates
Dates are estimates unless we expressly confirm a guaranteed date. Estimates begin after order acceptance and any required artwork or payment approval. Weekends, public holidays, peak demand and destination restrictions may affect timing.
We will provide tracking where the selected service supports it. A tracking scan can take time to appear after dispatch.
3. OEM and fulfilment partners
Orders may be made, packed or dispatched by an OEM or fulfilment partner [TBC]. This means the dispatch country may differ from the customer's country or our registered office. We remain the customer's seller and point of contact for the order.
Partner production delays, material availability, quality-control remakes and carrier disruption can affect an estimate. We will take reasonable steps to investigate and communicate material delays.
4. International delivery
International destinations and services are [TBC]. Customs clearance may delay delivery. Unless checkout expressly says duties and taxes are prepaid, the recipient may have to pay import duty, tax and carrier handling fees. These charges are set locally and are not part of our delivery charge.
We will not misdescribe the goods or their value on customs documents.
5. Address accuracy
Customers must check the delivery name, address, postcode, country and contact details at checkout. Contact [customer support email — TBC] immediately if something is wrong.
We will try to correct an address before dispatch but cannot guarantee that a carrier or OEM can change it. If an incorrect customer-supplied address causes redirection, return or loss, the customer may have to pay reasonable additional delivery or remake costs, except where the law says otherwise.
6. Failed or refused delivery
Follow carrier instructions for missed delivery, collection or redelivery. If an order is returned after failed delivery or refusal, we will contact the customer. A personalised item may not be refundable merely because delivery was refused. Reasonable redelivery costs may apply, but statutory rights are unaffected.
7. Split shipments
Items may arrive separately where they are produced at different locations or a partial dispatch avoids unnecessary delay. We will not add an undisclosed delivery charge because we chose to split an order.
8. Loss, damage and marked-delivered disputes
Report a missing or damaged parcel promptly to [customer support email — TBC] with the order number. For damage, retain the packaging and provide photographs where reasonably possible. For a parcel marked delivered, first check the delivery image, safe place, household and neighbours, then contact us so we can investigate with the carrier.
Risk in goods bought by a consumer passes as provided by applicable law, not merely because a tracking system records dispatch.
9. Material delays
If a delay occurs, we may offer a revised estimate, alternative product or cancellation. Where delivery by an agreed date was essential, or a further reasonable deadline is missed, the customer may have cancellation and refund rights. See our Returns, Refunds and Cancellations Policy.
10. Contact
Shipping questions: [customer support email — TBC]
Target first response: [TBC]